Greenhome Solutions Countertop Installation Process

Overview:

STEP 1: 

Provide us with a drawing of the surface(s) to be installed and pertinent info regarding the installation. Some additional services we can include are: demo and removal of existing counters and installation of backsplash (same material as countertop). Please talk with your salesperson if you have any additional requests or concerns.

STEP 2: 

Based upon the provided drawing and information, we will create a proposal including the pricing for materials and labor. If the drawing is fairly accurate, that is your final cost. If there are changes/additions to the proposed installation, you will be notified after template of pricing changes.

PLEASE NOTE: the accuracy of your measurements is important as material is typically ordered before the installer templates your job. Some materials are made to order. If material needs to be re-ordered, restocking fees, return shipping costs, and project delays may occur.

STEP 3: 

Once you are happy with the proposal, we require a 50% deposit to proceed. At this point your material is ordered and we will work with you to schedule your template (measure) appointment.

Please see the “​How to Be Ready for Your Countertop Template Appointment​” section to prepare for templating.

STEP 4: 

After the template appointment the installers will let us know if there are any changes to the original quote or layout plan (as mentioned above in #2). Generally the installation appointment is made at or shortly after template. The time needed for fabrication varies according to the product and the installer, anywhere from a week to three or four.

Please see the “​What to Expect During Installation” section to prepare for the day of your installation and note these 3 important conditions for your install site:

  • If applicable ​plumbing and gas lines must be disconnected prior to demolition of existing counters and/or installation of new counters​.
  • Ensure there is a ​clear path​ with no trip hazards for the workers to move the slab(s).
  • It is advised that ​large appliances (fridge, stove, etc.)​ not installed under-counter be shifted away from the work area​ to avoid damage

STEP 5: 

After installation we will contact you to make sure you are happy with your new countertops. We will collect the balance due at that time.

How to Be Ready for Your Countertop Template Appointment:

  1. A decision-maker must be present for the entire template process. There are often details to be decided or explained. The appointment will take approximately 1-2 hours.

  2. Cabinets must be installed, attached and level to within 1⁄8” in 10’. Areas receiving new surfacing must be stable and rigid and capable of supporting the weight of the material. Reinforcement may be required, and supports for overhangs or spans must be in place.

  3. If you are replacing existing countertops, usually the template can be made without removal. However you may need to have the existing cabinets assessed for suitability to the new type of countertop. The countertop installers are not carpenters and may not be able to remedy structural issues.

  4. The entire surface area should be cleared off.

  5. If applicable, your sink must be on site. If you have chosen an apron-front sink, it usually must be installed and in place before the delivery can be made.

  6. Plumbing fixtures (faucets, air gaps, soap dispensers, etc) should be on site.

  7. Appliances must be on site.

  8. If the delivery cannot be completed and has to be rescheduled because the job site is not ready, or no one is on site, there will be a $225 trip fee added to the invoice.

What to Expect During Installation:

  1. Appliances, sink, and plumbing fixtures must be on site.

  2. Slabs are heavy! Ensure there is a ​clear path​ with no trip hazards for the workers to move the slab(s). It is advised that ​large appliances (fridge, stove, etc.)​ not installed under-counter be shifted away from the work area​ to avoid damage.

  3. If applicable ​plumbing and gas lines must be disconnected prior to demolition of existing counters and/or installation of new counters​. The installers do not do plumbing or gas hook up.

  4. Slabs are awkward! As the slabs are being lowered into place, there can be minor damage to the drywall and paint. This can usually be touched up fairly easily and is the responsibility of the homeowner/contractor.

  5. Remove the top drawers and cover everything in the cabinets.

  6. Any removal of existing countertops and backsplash is done as carefully as possible, but there are no guarantees that damage to the backsplash, cabinetry or walls will not occur.

  7. There may be on-site drilling, cutting, and sanding which will cause some dust or debris. The installers will clean up their work area, but please protect floors or other surfaces before they arrive.

  8. Other trades people should not be working in the room while the countertop installers are doing their work.

  9. If the installation cannot be completed and has to be rescheduled because the job site is not ready, there will be a $225 trip fee added to the invoice.

  10. Please check the installed material carefully while the installers are there. If you see any installation or material issues, please point them out. It’s preferable for everyone to address issues at the time, rather than having to schedule a re-visit.

  11. Ask the installers if you have any questions about immediate care and maintenance. Follow any instructions they give you about what to avoid during the first few hours while seams are bonding, etc.

  12. Review the Care and Maintenance instructions with anyone who uses the surface to ensure you won’t have to deal with unnecessary repairs or surface treatments. Please let us know if you have any questions or concerns.


Any questions?  Please call 206-284-2281 or email install@ghsproducts.com

Enjoy your new countertops!

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