Shipping Info

Building materials tend to be heavy, which typically translates to higher shipping costs. Rest assured, we do our best to find the lowest possible shipping cost for each individual order.

Shipping Options
Greenhome Solutions offers three shipping options: UPS (no P.O. or APO/FPO), USPS and Freight. The shipping option used for your order depends upon your location, the weight of the order, and the location of the warehouse the order is shipping from. 

A portion of our products can be shipped using UPS. These items are typically stocked in our warehouse, are smaller in size (less than 8' long) and meet specific weight requirements (less than 70 lbs).

PLEASE NOTE: UPS will not ship to PO BOX addresses.

A portion of our products can be shipped using USPS. These items are typically in stock in the Greenhome Solutions warehouse, are smaller in size and meet specific weight requirements (less than 40 lbs). 

Products that are in-stock ship within one to two business days. In general, if your order ships via UPS or USPS, you can expect your order in 2-8 business days (Monday through Friday, excluding post office holidays).

Local Pick-Up / Delivery
If you live within the Western Washington area, please contact us and we’ll let you know if items in your order are available for local pick-up (most are!) and inquire about our in-house delivery service.

Residential Freight / Common Carrier (Flooring + Other Heavier Items)

Shipments of flooring products and other large items (heavier than 70 lbs or longer than 8') are typically palletized and shipped via a freight truck, which is the preferred and most cost effective method. In most cases, we will arrange pickup and delivery to your door. We will discuss with you, before the order is completed, shipping cost and any additional information concerning this shipping method.

A typical residential delivery includes the following:

  • CALL-AHEAD: A call from the local freight terminal to schedule a delivery window. It's therefore essential for us to have an active phone number for them to reach you.
  • CURBSIDE DELIVERY WITH LIFTGATE: this means the driver will pull the pallet(s) onto the truck liftgate, lower them to the ground, and pull them onto the curb. The driver is NOT required to bring them into the driveway, garage or house.
    • It is the receiver's responsibility to take the shipment from the curb into the house (and out of the weather). Flooring usually weighs 40-70 lbs per box, so plan to have people on site who can carry that much weight.
    • It is important to inspect the shipment to ensure that all the boxes or pieces are there, and to check for any damage. If you find damage to the actual product, take photos and have the driver note the damage on the paperwork before you sign it. This will make it much easier to make a claim to the freight company for replacement material.
  • TRACKING AND ETA: Tracking information is almost always available. If you have not received this information from us within 48 business hours of your order, please feel free to give us a call or email to request it. 
    • ETAs are ESTIMATED, and things do go wrong. Weather, truck breakdowns, and warehouse errors can slow down a shipment unpredictably. While we will do everything in our power to remedy the issue quickly and keep you informed, we recommend that you NOT schedule installers until after your material has arrived to the job site. We are not responsible for any costs incurred in rescheduling workers or other job site delays.

Shipping Outside of the Continental US (Alaska, Hawaii) and International Shipping
At this time, our only international shipping destination is Canada. Please be aware that if you live in Canada, additional shipping fees, such as duty and custom fees may be added to the overall shipping charges of your order. Those charges might not be known at the time of processing your order and you could be charged additional customs, brokerage, and duties after your order has shipped.

Free Shipping and other Shipping Promotions
Please be aware that it may not be feasible to extend free shipping and other shipping promotions to destinations outside of the continental United States. However, please call us at 888-447-9877 to discuss your options so that we can find the lowest possible shipping method for your order.

Many orders received by 12 pm PST ship the same business day.
Products that are in-stock ship within one to two business days. In general, if your order ships via UPS or USPS, you can expect your order in 2-8 business days (Monday through Friday, excluding post office holidays).

** Does not apply to large or heavy items that aren’t eligible for UPS, or items that ship directly from the manufacturer and require special shipping arrangements (most of our flooring and countertop products).

Delivery and Lead Times
All delivery dates are estimates. Unfortunately, we cannot guarantee specific deadlines. We recommend that you do not book installation until you receive your product.

Although we work with trustworthy shipping companies, sometimes they encounter unexpected shipping delays or damaged shipments. That's life, right?! If this happens, we will contact you immediately to correct the issue. You can trust that we will do everything in our power to make it right.
For a shipping estimate for a particular item, for expedited shipping or for any questions regarding shipping, please contact us: (888) 447-9877 or email.
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