Shipping & Returns

GREENHOME SOLUTIONS ONLY SHIPS TO THE UNITED STATES (includes Hawaii and Alaska) AND CANADA.

Non-US residents are responsible for all customs charges, duties, shipping fees, taxes, etc. that may appear after your shipment has arrived. We currently ship only to street addresses (no P.O. or APO/FPO) in the continental United States and Canada.

SHIPPING OPTIONS
Greenhome Solutions offers three shipping options: UPS, Local Delivery and Freight. The shipping option used for your order depends upon your location, the weight of the order, and the location of the warehouse the order is shipping from.


UPS

A portion of our products can be shipped using UPS. These items are typically in stock in the Greenhome Solutions warehouse, are smaller in size and meet specific weight requirements (less than 150 lbs).
PLEASE NOTE: UPS will not ship to PO BOX addresses.

LOCAL PICK-UP / DELIVERY

If you live within the Western Washington area, please contact us and we’ll let you know if items in your order are available for local pick-up (most are!) and inquire about our in-house delivery service.

RESIDENTIAL FREIGHT

Shipments of flooring products and other large items are typically palletized and shipped via a freight truck, which is the preferred and most cost effective method. In most cases, we will arrange pickup and delivery to your door. We will discuss with you, before the order is completed, shipping cost and any additional information concerning this shipping method.

A typical residential delivery includes the following:

  • CALL-AHEAD: A call from the local freight terminal to schedule a delivery window. It's therefore essential for us to have an active phone number for them to reach you.
  • CURBSIDE DELIVERY WITH LIFTGATE: this means the driver will pull the pallet(s) onto the truck liftgate, lower them to the ground, and pull them onto the curb. The driver is NOT required to bring them into the driveway, garage or house.
    • It is the receiver's responsibility to take the shipment from the curb into the house (and out of the weather). Flooring usually weighs 40-70 lbs per box, so plan to have people on site who can carry that much weight.
    • It is important to inspect the shipment to ensure that all the boxes or pieces are there, and to check for any damage. If you find damage to the actual product, take photos and have the driver note the damage on the paperwork before you sign it. This will make it much easier to make a claim to the freight company for replacement material.
  • TRACKING AND ETA: Tracking information is almost always available. If you have not received this information from us within 48 business hours of your order, please feel free to give us a call or email to request it. 
    • ETAs are ESTIMATED, and things do go wrong. Weather, truck breakdowns, and warehouse errors can slow down a shipment unpredictably. While we will do everything in our power to remedy the issue quickly and keep you informed, we recommend that you NOT schedule installers until after your material has arrived to the job site. We are not responsible for any costs incurred in rescheduling workers or other job site delays.

INTERNATIONAL SHIPPING

At this time, our only international shipping destination is Canada. Please be aware that if you live in Canada, additional shipping fees, duty and customs fees and other fees may be added to the overall shipping charges of your order. Those charges might not be known at the time of processing your order and you could be charged additional customs, brokerage, and duties after your order has shipped.

For a shipping estimate for a particular item, for expedited shipping or for any questions regarding shipping, please contact us at: 888.447.9877 or Email Us.

Delivery and Lead Times

All delivery dates are estimates. Unfortunately, we cannot guarantee specific deadlines. We recommend that you do not book installation until you receive your product.

Many orders received by 12 pm PST ship the next business day.

Products that are in stock ship within one to two business days. In general, if your order ships via UPS, you can expect your order in 2-8 business days (Monday through Friday, excluding post office holidays).

Return, Exchange Policy

We want you to be happy with the products you purchase from us. If you are dissatisfied with any of our products, for any reason, please contact us immediately so that we can resolve the issue.

If you received the wrong product or an item is damaged upon delivery, we will refund the original shipping cost and pay to have it returned to us.
All returns require a Return Authorization Number (RA). Customers must contact Greenhome Solutions at 1-888-447-9877 to obtain a Return Authorization Number within 30 days of receiving the order. 30 days after the date of delivery, the order is considered closed and a return cannot be authorized. Please see specific manufacturer's websites for information regarding their return policies, restocking fees, and warranties.

If you change your mind after you have ordered a product and the item is not a special order type product, and it is returned in new and unused condition, then we will refund the purchase price excluding shipping and excluding a restocking fee. Approved returns are subject to a 20-35% restocking fee (depending upon the manufacturer’s policy). Any additional shipping costs associated with exchanges or returns are the sole responsibility of the purchaser.

No refunds under certain circumstances

Returns of opened boxes, close-outs, odd lots, clearance items, custom or special orders are not permitted. Shipping and delivery charges are non-refundable. Requests for returns must be submitted within 30 days of receipt. Product must be in its original condition and have been properly stored. Installed flooring is considered the property of the owner/installer and may not be exchanged or returned for any reason.

IN THE EVENT YOU MUST RETURN AN ITEM, PLEASE CONTACT US WITH THE FOLLOWING INFORMATION PRIOR TO SENDING YOUR RETURN:
  • NAME
  • ORDER NUMBER
  • LIST OF ITEM(S) YOU ARE RETURNING
  • RETURN REASON
  • DAYTIME PHONE NUMBER

Once we receive the request, we will respond within 24 hours and provide you with return shipping information. We do not accept freight collect or COD shipments on returned merchandise. Refunds will be given according to the original method of payment. Please allow at least 15 business days to process the return.

Ordered too much?

If you ordered too much of an item, we will take returns subject to a restocking fee of 20-35% depending upon the manufacturer's policy. Keep in mind that it is always wise to keep some extra items, for example tile or flooring, for future repairs or replacement.

If you have any additional questions regarding a return, please email or call customer service at 888.447.9877.
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